Shipping Policy
While every online store policy will be a little different, there are several common areas you may want to cover.
- Returns
- Refunds
- Shipping
- Payment processing methods
- Applicable taxes
- Packaging
- Size charts (if you sell clothing or shoes)
- Applicable warranties
- Coupons, promotions, and discounts
- Customer service channels
Refund Policy
- The amount of time customers have to return items (in this case, 60 days from the date of purchase)
- Where items can be returned, based on where they were initially purchased
- How long customers can expect to wait before their refunds are processed (including a note of appreciation for customers’ patience with delayed return processing during the pandemic)
- Return fees customers may be subject to, as well as guidance on initial costs that may not be refundable (e.g. shipping and handling fees, gift wrap charges, and donations)
- Payment processing methods available for refunds, in addition to details on who bears responsibility for any return shipping fees incurred
Cancellation / Return / Exchange Policy
- The amount of time customers have to return items (in this case, 60 days from the date of purchase)
- Where items can be returned, based on where they were initially purchased
- How long customers can expect to wait before their refunds are processed (including a note of appreciation for customers’ patience with delayed return processing during the pandemic)
- Return fees customers may be subject to, as well as guidance on initial costs that may not be refundable (e.g. shipping and handling fees, gift wrap charges, and donations)
- Payment processing methods available for refunds, in addition to details on who bears responsibility for any return shipping fees incurred
